Public Transportation


For over 30 years, Total Transit has been delivering exceptional performance and has developed innovate and unique transportation solutions for our customers. We are proud of our mobility enabling and ecofriendly transportation offerings that have lowered costs and improved the transportation experience for our transit and paratransit passengers.
According to the United States Government Accountability Office (GAO), the average cost of providing an ADA paratransit trip in 2010 was $29.30, since then the cost has continued to rise significantly.

Under the Public Transit Umbrella


Independent Paratransit Network

Total Response Brand, Providing:
  • Total Network (DAR/Demand Response)
  • Total Solutions (Tailored Programs)
  • Total Support (Call Center Operations)
  • Total Care (Quality Control)
Our Independent Paratransit Network (IPN) Program was introduced more than five years ago as the demand for more reliable and cost conscious transport services grew. We now provide on-demand transportation services for ADA members in several regional areas in the southwest. Total Transit has unlocked the key to utilizing customer focused, high quality on-demand fleets to serve the needs of the ADA community, and is able to do so at much lower costs, higher passenger per hour performance, consistently high on-time performance and stellar customer satisfaction ratings. Total Transit is aligning with the needs of the Transit industry to introduce more cost effective innovations to the paratransit industry that actually improves service quality and customer satisfaction.

Fixed Route Transit Services


ValuTrans Brand, Providing:
  • Bus Maintenance
  • Driver recruitment & training
  • Dispatch operations
  • Full Service Management programs
Total Transit works with Regional Transit Authorities (RTAs) to manage fixed, express and circulator routes. For this service, RTAs communicate their transportation needs to us and we handle the rest, relieving RTAs of the responsibility of vehicle ownership and maintenance, management and support staff by providing complete fixed route services and complimentary operational support needed to effectively deliver platinum level service on a daily basis. Total Transit also provides customizable shuttle transportation for one-time or short-term needs.
For more information about Total Transit's Public Transportation Services, please contact:

Steve Hamelin, National Business Development
shamelin@totaltransit.com or via phone at 602.200.2076

On-Demand Private Transportation


Innovation - Smart phone technology and RideShare

Today's passengers want choices in the palm of their hand, and Total Transit is at the leading edge in creating innovative solutions for our customers. The Total Transit app allows choice: whether you need a RideShare, taxi, sedan or accessible vehicle, you can access the ride right from your smart phone. Request, track your driver, ride and pay with a tap of your finger.
You also want to know you're safe. Total Transit wanted to offer security to our passengers in our RideShare service, so we have developed a safe and secure RideShare service. Every car is commercially insured, drivers must clear a stringent back ground check and drug screening, and our RideShare drivers are trained professional drivers. In summary: Safe, cost effective RideShare from someone you can trust.
As a Transportation Network Company, Total Transit is a drug-free workplace and has a zero-tolerance towards policy violations. If you suspect a violation, immediately call 602-845-7667. Please have as much information on the driver and vehicle as possible.

Local Presence

Total Transit is also locally known in Arizona as the parent company of Discount Cab, one of the largest cab companies in the United States, operating a fleet of more than 1,100 cabs, including the largest fleet of hybrid Toyota Prius cabs in North America. In fact, more than 85% of the Discount Cab fleet is made up of these highly fuel-efficient hybrids.

Fully Integrated First Mile to Last Mile

Total Transit uniquely integrates private transportation, public transportation and transportation management. This integrated operational model enables Total Transit to provide an unmatched level of service, efficiency and value. Our approach is rooted in an unparalleled commitment to customer service.

Customer Solutions Center

Total Transit operates the most technologically advanced customer service center in Arizona, handling well over 16,000 requests each and every day. We operate across multiple geographies with rollover backup capabilities within a redundant cloud based environment, and we leverage a virtual call center workforce to respond real-time to fluctuating customer demands and concerns.
For more information about Total Transit's public transportation services, please contact:

Steve Hamelin
Vice President of Business Development
shamelin@totaltransit.com
or via phone at 602.200.2076

URAC Graphic 24/7 call center support